As the IT Support and Infrastructure Technician, working as part of a wider IT Ops team, you will provide technical support across IT operations, systems and network environments, acting as an escalation point beyond level 1 support while assisting within more complex troubleshooting and infrastructure tasks. Apart from assisting with network and infrastructure system support, you will be engaging in vendor and stakeholder coordination as well as supporting IT helpdesk and end user support. This is a well rounded and versatile entry level role that will have you exposed to all facets of IT.
The position is ongoing and full time, working Monday to Friday 37.5 hours per week based in our East Perth location.
What you will bring!
To achieve success in this role you will have:
- Proven experience in an IT support or helpdesk role, providing technical assistance to end users.
- Hands-on experience in troubleshooting and supporting Microsoft 365 applications and windows-based environments
- Strong foundation knowledge of computer hardware, software, performance, and operating systems, with ability to diagnose and resolve technical issues.
- Proficiency in logging and documenting IT support activities using helpdesk ticketing system, including the development and review of knowledge base documentation and work instructions.
- Basic level experience and previous exposure to basic network troubleshooting, including connectivity, VPN, SASE and WI-FI support.
- Ability to effectively diagnose IT faults, apply troubleshooting steps, and escalate where necessary.
- Proficiency in logging and documenting IT support activities using helpdesk ticketing system
- Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+ (or equivalent), CompTIA Security+ (or equivalent), ITIL4 Foundation (or equivalent) would be desirable
The successful candidate must possess full Australian working rights, a current National Police Clearance valid within one year and a WA Drivers Licence.
Impact and benefits
Sharing your knowledge skills and experience, you will make an impact to the lives of families and communities across the state. In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do.
Also:-
- $72,829 per annum + 11.5% super
- In addition to your remuneration, you will enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount (a benefit exclusive to non for profit organisations)
- Additional 3 days of leave between Christmas and New Year
- Professional development and great team culture
For further information please contact Arpit Shah, IT Operations Manager at arpit.shah@anglicarewa.org.au
Why join us?
At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.
But don't take our word for it! Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work!
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Apply now!
If the opportunity excites you to develop your career, we want to hear from you. To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter.
Shortlisting will commence immediately. If this role sounds like you, please apply now!
Anglicare WA is a leading not-for-profit organisation that helps people in times of need. We play an important role in building strong relationships, families and communities. We provide support, counselling and advocacy for people struggling with poverty, domestic violence, homelessness, grief, mental wellness and other forms of crisis or trauma
Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.
Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.
Unsolicited applications from recruitment agencies will not be accepted.
